Return/Exchange

Return & Exchange Policy

At Verdes Trade Limited, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day window for returns or exchanges.

Eligibility for Returns

• Items must be unused, unopened, and in original condition.
• Products must be returned in their original packaging.
• Returns must be initiated within 30 days of delivery.

Non-Returnable Items

Due to health and hygiene reasons, certain items are not eligible for return, including:

• Opened cosmetic products
• Personal care items
• Gift cards and downloadable content

Return Process

1. Contact our support team at support@verdes-trade.com to request a return.
2. Pack the item securely and include your receipt or proof of purchase.
3. Ship the package to the return address provided by our team.

Please note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method within 7–14 business days.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, please contact us by email before returning the product.

Need Help?

For questions about returns or exchanges, feel free to contact us at support@verdes-trade.com. We’re here to assist you.